Call Recording

Overview

The Skyetel Call Recording feature allows users to record calls that originate or terminate to/from their endpoints. This allows you to conserve disk space on the PBX and to not accidentally record internal extension-extension calls. Additionally, there are no disk space limits on our network - so you are free to record calls to your hearts content (smile)

How it works

There are two ways to power up this feature and get it running.

Option 1: Record Inbound and Outbound Calls

Enable the feature by visiting your phone number's feature settings on login.skyetel.com

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Once the feature is enabled, you will see it displayed on the Phone Number list:

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Once this feature is enabled, any inbound call to your selected number, or calls from that number (we match by outbound Caller ID) will be recorded.

Option 2: Record Outbound Calls Only

Configure your PBX so that your outbound phone numbers (the phone number you are calling) is prefixed with "000072"

Audio Pathway

One of the signature features of our network is that we stay out of the audio pathway of our calls. This is still true and all calls that do not have Call Recording enabled remain direct to the PSTN. However, when you enable Call Recording, we do proxy the media through media servers in our data center. This does put our network in the audio pathway. 

In order to be fully transparent, these are the IPs of our Audio Gateways:

Region
IP Address
North West

52.10.23.149

South West

13.52.128.78

South East 34.228.130.251

Downloading Your Recordings

You can download your recordings from the Call Recordings menu in the Skyetel portal. It may take up to an hour before the recording is available after the call completes. 

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Pricing

Pricing for this feature can be found in the Rates & Fees section inside your Skyetel portal. By default, Skyetel charges $0.0025/min in full 60 second increments for calls that are recorded (this is in addition to the usage rate for that call). Currently, we do not charge for storage and it is our intention to keep it that way - however this may change in the future. Keep you fingers crossed (smile)

Limitations

We only will store 30 days worth of recordings

Seriously. It is not currently possible to extend this limitation

Deleted recordings are deleted permanently

No shenanigans and no backups. Once you delete a recording from our network, it is impossible to recover it. This is an intentional feature of our network to protect our customers privacy.

The callers in a recorded conversations are each give a separate audio channel

It might sound like one caller is speaking in one ear and the other is speaking in your other ear. This helps us distinguish between the inbound caller and the outbound caller and provides a way to make sure that both voices in a phone call are fully captured even if both callers talk at the same time.

We prioritize call completion over successful recordings

This is important - there may be circumstances where our RTP gateway is having technical issues, or there is some strange limitation with the call where we are not able to record the call successfully. In these cases, our routers will revert back to their default routing strategy; this means that the call will complete, our network will not be in the audio path, and your call will not be recorded.

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