FAQs

General Questions

What is the Skyetel network?

Skyetel is a SIP Trunking service that allows any PBX to access our carrier backbone. 

What makes Skyetel Different from other SIP Trunk Providers?

Simple: Reliability. The Skyetel Network was designed from the ground up to be dramatically different from most SIP Trunk Providers. Check out more here.

What PBXs do you recommend?

This is a hard question for us to answer. Every different PBX has its pros and cons, but we can offer a few suggestions.

If you are completely new to this industry, then FusionPBX or FreePBX are both great places to start. They're open source, free, and very reliable solutions. We use FusionPBX internally and tend to recommend that PBX the most. However, Asterisk (what FreePBX runs on) is generally more forgiving for newcomers than Freeswitch (which is what FusionPBX runs on). 

If you are more advanced, we recommend FusionPBX. It scales much better and Freeswitch is generally considered a superior platform to Asterisk. 

If you are looking for support and a product backed by a large company, then Avaya is probably your best bet. Avaya is used in many government institutions, banks, and other places where robust support and reliability are critical. 

How long have you been in business?

We were founded in 2014 as "SkyeBlue" and rebranded to Skyetel in 2016.

Porting

What is Porting?

Porting is the process of moving a phone number from one carrier to another. 

How long does Porting take?

This entirely depends on the carrier who is loosing the phone number. Some carriers are much better to work with than others. As a general rule of thumb, it takes about 1-2 weeks. But we've seen ports take 2 or 3 months. 

How long does it take to Port a Toll Free number?

About 2-4 days depending on the number. Toll Free numbers are much easier to port than local numbers 

Technical

Do you support SIP REFER?

Not yet 

What Codecs do you support?

Because Skyetel does not sit in the audio path of the call, we will accept all codecs including OPUS, G722, etc. However, the PSTN only accepts G711.

If you have multiple PBXs on your account with us, you can configure your PBX to offer a higher quality codec with G711 as a fallback. This will allow your customers to talk to each other using G722 or OPUS while reverting to G711 when they call the PSTN. This is also true if your PBX calls another PBX on the Skyetel network. (in those cases we will attempt to bridge the audio directly from one PBX to another to increase the call quality.) 

Do you transcode media?

No - Please make sure you offer G.711 with your call.

What is NAT and why does it hate me?

NAT stands for Network Address Translation and is what your router/firewall uses to allow many devices to share a single public IP address. NAT is a critical component of any network and some routers do it much better than others. 

VoIP was designed in an era before NAT and so was not built to use it. Its later been updated to include some limited support for it, but it fundamentally falls on the router to make sure that your VoIP phone or VoIP server connect successfully to the world. Most PBXs have techniques they use to help the router - so generally speaking, if you are using a good PBX and a good router, your won't have too many NAT related issues. 

Issues with NAT arise when you are using either a PBX with poor NAT support or a firewall with poor NAT support (or both).

What Routers do you recommend for production use?

Routers are the most important component of your network with VoIP. These are the routers we like most:

Ubiquiti Edgerouter Lite - for a office with less than 100 users
Ubiquiti Edgerouter Pro - for larger offices

Peplink Balance 20 - for a smaller office with less than 100 users
Peplink Balance One - for larger offices

Fortigate 100d - for offices with higher security concerns

Do you have an acceptable use policy?

Yes - you can download it here.

Do you have Terms of Service?

Yep - you can download those here.

Do you have a Privacy Policy?

Yep - that's available here.

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