3CX Outbound Caller ID


By default, our 3CX template sends outbound phone calls using the US standard for Caller ID. This means we do not send the Caller’s name, only the phone number. However, our northern neighbors (Canada!) do not use the US standard, and need to send the outbound Caller ID name along with the phone number. This guide will walk you through how to do this on our network.


Configuring 3CX for Outbound CNAM

Navigate to the Skyetel SIP Trunk and edit the settings:


From there, navigate to Outbound Parameters


And change the setting From : Display Name to "CallerName" caller's name (default: From->display name)


Then scroll up and save your settings


Thats it! Now your outbound calls will use the Name shown in the user’s extension settings.


Alternative configuration

The below has not been tested by Skyetel Support, but has been reported by Skyetel Users to be used successfully for globally sending a Company or Custom name for Outbound Caller ID.

Perform the following within 3CX:

SIP Trunks > Select Trunk > Outbound Parameters > From : Display Name > Custom
Enter the desired Display Name in CAPS, up to 15 Characters including spaces, no special characters. 


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