Overview
Voicemail Transcription takes the .wav file attached in voicemail notification e-mails, runs it through a speech-to-text engine, and then adds the transcription to the e-mail.
This process is automatic and requires no configuration other than simply using the transcription SMTP servers.
SMTP Settings
The voicemail transcription service can be configured using the following SMTP settings:
SMTP Server: transcribe.skyetel.com
Ports: 587
TLS: Enabled
From Email: You can use any from e-mail
Your username and password can be found on the Transcription Page (Tools → Voicemail Transcription)
Pro Tip - all of our voicemail emails will come from this IP: 168.245.13.6. It is strongly recommended that you white-list emails coming from that IP on your Spam Filters
Transcription Variable
By default, the transcription engine will simply attach a text file of the transcription to the voicemail. However, the voicemail transcription service will also look for a variable in the body of your voicemail e-mail. If that variable is found, it will replace it with the transcribed text.
This is the transcription variable:
##VM_TRANSCRIPTION##
By using this variable, you can create very nice looking emails. For example, this is what Skyetel's own voicemails look like:
