Getting Started with SkyeFax

Overview

SkyeFax is a Skyetel-engineered, fully re-imagined, Fax system that insures exceptionally high deliverability while simultaneously being extremely fast. SkyeFax works by introducing a caching layer between your ATA and the PSTN in addition to retrying your delivery up to 9 times using different codecs, baud rates, and T38 error correction settings. 

Enabling SkyeFax

To enable SkyeFax, simply navigate to your phone number and adjust the Call Routing to "SkyeFax:"

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Once you configure your phone number to use SkyeFax, you can either send inbound faxes by email, or you can deliver them to your ATA. 

Important Notes

Faxes are deleted after 30 days

Just like our Call Recordings, we do not store faxes past 30 days. Once they are deleted from our network, they are permanently deleted forever. It is not possible to recover deleted faxes - so please make sure you save them when they come in (smile)

A quick note about billing

Billing for the fax system is in addition to the regular audio usage fees not in lieu of. 

SMTP Configuration

There are no default defined SMTP settings for your account. This is required for email delivery of the SkyeFaxes. If you do not specify SMTP settings in our portal, we will not be able to deliver faxes.
You can set this up by logging into your Skyetel Portal and clicking the Settings gears in the top right inline1535828219.png

and then defining your SMTP parameters:

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Please note - Skyetel Support is not able to help troubleshoot SMTP configuration problems, and we strongly recommend against using Google or Office365 for SMTP delivery. We recommend Sendgrid, Mailgun or Mandrill as reliable alternatives (we use Sendgrid ourselves) .

 

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